Pricing & Cancellations

Bookings & Cancellations Policy

At Tenby Chiropractic, we value your time and always do our best to run on schedule. In return, we kindly ask that you help us respect our team’s time and the time of other patients by following our booking and cancellation policies.

Pre-payment required:
All appointments must be prepaid at the time of booking.
(This includes chiropractic treatments, new patient consultations, and ultrasound scans.)
 

Preferred booking method:
Booking online via our website is the fastest and easiest way to secure your appointment.
 

Phone bookings:
For patients without internet access, we’re happy to take bookings over the phone. Please be aware, our phone lines are not manned full-time but we closely monitor missed calls and voicemail messages.
 

In-clinic payments:
Card or cash payments can only be taken during a scheduled appointment.
We cannot accept walk-in payments outside of appointment times.
 

Appointment-only clinic:
We do not accept walk-ins - all visits must be booked in advance.
 

If you need to cancel or reschedule, please give at least 48 hours’ notice so we can offer your slot to another patient.

Easy cancellation: Use the link in your booking confirmation email to cancel quickly and securely.
 

Chiropractic follow-ups: The full appointment fee will be charged for late cancellations or missed appointments.
 

New patient consultations & ultrasound scans:
Prepaid deposits are non-refundable if cancelled or rescheduled with less than 48 hours’ notice.
 

We understand that life happens, and sometimes emergencies arise.

For cancellations made within the 48-hour notice period, we offer a one-time goodwill option to reschedule without losing your payment, provided that:

1.The new appointment is booked to take place within 7 days of the original date.
 

2.No further rescheduling is permitted for that appointment.

3. No refunds can be issued for that appointment if it is cancelled.
 

If you have ongoing circumstances that may regularly affect your ability to attend appointments, please speak to us! We’ll always do our very best to help accommodate you through difficult times.